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Returns

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item.

Refunds can only be made to the original card or PayPal account of purchase.

We are unable to offer a refund or exchange on personalised goods unless they are faulty: *

We will refund your original delivery charge when a product is faulty or damaged. We do not charge for returns except for unwanted purchases.

If you need to discuss a return, please contact our customer care team who would be pleased to help at 0800 970 0480 (9am to 5pm GMT, Monday to Friday) or customer.support@swizzel-matlow.com

*None of the above conditions affect your statutory rights when goods are faulty, or not as described.