Swizzels Matlow Limited - Terms Of Trade & Use Of Website


Please read these terms carefully as they are the terms under which the customer ("you") agrees to use this website and/or purchase the products ("the products") from Swizzels Matlow Limited ("Swizzels Matlow"). No other terms or representations shall form part of these terms unless agreed in writing between and you Swizzels Matlow. These terms do not affect your statutory rights.



1. Ordering at is fast and secure. To place your order follow the steps indicated on-line.


2. The appearance of the products on this website is an invitation to you to make an offer for their purchase by placing an order with Swizzels Matlow. Swizzels Matlow has the right to refuse orders and no contract will subsist between you and Swizzels Matlow unless and until Swizzels Matlow accepts your order by e-mail. That acceptance will be deemed complete and effectively communicated to you at the time Swizzels Matlow sends the e-mail to you (whether or not you receive that e-mail).


3. The products are subject to availability. If Swizzels Matlow does not supply the products to you for any reason, Swizzels Matlow will not charge you for these products and will refund any money already paid for the products. However Swizzels Matlow will not be responsible for compensating you for any other losses which you may suffer if Swizzels Matlow does not supply the products.


4. Despite the fact that any contract relating to orders placed through this website is concluded over the internet, we each agree that it has been concluded in the United Kingdom in writing. Any such contract will be interpreted, construed and enforced in all respects in accordance with English law and we each irrevocably submit to the non-exclusive jurisdiction of the English Courts.



5. The ordered products will be dispatched by Swizzels Matlow to you within 3 days of the date you place your order although, because delay is sometimes outside of Swizzels Matlow' control, time of delivery shall not be of the essence. As such Swizzels Matlow shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the products. If you have not received the products within 28 days you may contact Swizzels Matlow by email quoting your order reference number and cancel that order. Swizzels Matlow will refund any money paid by you in relation to that order.

When available, the free postage offer excludes orders that are couriered or palletised.

The free delivery offered is to one UK address only.  We are unable to ship to multiple addresses without charging delivery. 

When offer a specific delivery day option it is not guaranteed but best endeavours only.



6. The prices for the products are as indicated on the website and are stated in UK Pounds. These prices include applicable sales tax and duty. The cost of any order must be paid by you up-front by a credit or debit card acceptable to Swizzels Matlow.



7. Certain of the products are by their nature personalised and altered to your specifications ("personalised products"). You may not return these personalised products unless they are damaged or not substantially in accordance with your order specifications ("unacceptable products"). If the products are unacceptable products then, subject to availability, Swizzels Matlow will send you a replacement. In this event you must return the unacceptable products to Swizzels Matlow within 7 days of Swizzels Matlow sending the replacement or Swizzels Matlow will charge you for the cost of the replacement as well as the original products, by charging it to your credit/debit card or by other means. In the event that you do not want a replacement for the unacceptable products then, upon their return, Swizzels Matlow will give you a full refund of the purchase price of the unacceptable products as well as the delivery charges reasonably incurred in relation to returning them to Swizzels Matlow (after you provide to Swizzels Matlow an appropriate receipt for such charges).


8. If the products are not personalised products or unacceptable products then you may return them in good condition within 7 business days after the date of receipt and Swizzels Matlow will give you a full refund of the purchase price actually paid, on receipt of these products.


Privacy Policy

9. Swizzels Matlow is committed to protecting your privacy. Swizzels Matlow uses the information it collects about you to process orders and to provide a more personalised shopping experience. Swizzels Matlow may also use it to tell you about changes in its services or about special offers that Swizzels Matlow considers you will find valuable. Swizzels Matlow does not sell, trade or rent your personal information to others.


10. Under the Data Protection Act 1998, Swizzels Matlow follows strict security procedures in the processing, storage and disclosure of information which you have given to Swizzels Matlow. Swizzels Matlow security procedures mean that it may occasionally request proof of identity before it is able to disclose sensitive information to you.


Copyright and Trade Marks

11. The name "Love Hearts", the Love Hearts logo and many of our other product and brand names are registered trade marks of Swizzels Matlow and may not be reproduced without Swizzels Matlow' permission. All designs, text, graphics, arrangements displayed on this website and all software compilations, underlying source code, software and all other materials on this website are owned by or licensed to Swizzels Matlow and its affiliates, or their content and technology providers. ALL RIGHTS IN THE SAME ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Swizzels Matlow or using this website as a shopping resource. Any other use of the materials on this website (including reproduction for purposes other than those noted above, modification, distribution or republication) without Swizzels Matlow' prior written consent is strictly prohibited.



12. To the fullest extent permitted at law, Swizzels Matlow is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all, except fraudulent) representations or warranties of any kind with respect to this website or its contents. Swizzels Matlow does not represent or warrant that the information accessible via this website is accurate, complete or current.



13. Failure by Swizzels Matlow to enforce any of these terms will not affect its rights to enforce any of these terms at any time in the future. If at any time any of these terms or part of a term are/is found to be invalid or unlawful by any court then such term or part term shall be deemed severed from these terms and the remaining terms shall be deemed valid and subsisting. These terms are subject to change at any time without prior notice to you. Swizzels Matlow advises you to print and keep safe a copy of these terms.



14. Unless expressly stipulated, any voucher code will exclude Postage & Packing costs, is restricted to stock availability and can be removed without prior notice by

15. Voucher codes, discounts and / or sales are not applicable to promotional merchandise companies unless otherwise stated.

16. Voucher codes can not be used in conjunction with any other offer, such as (but not limited to) our “Buy 3 get cheapest half price” or for corporate / promotional orders